Description

Position Summary

To provide technical sales support to the sales staff for the Company’s digital video products, back office products, and speed enforcement products. This position will include, but is not limited to, technical sales support and presentation of designed solutions to customers.

Duties and Responsibilities

• Interface with (potential) customers via telephone, virtually and/or face-to-face at customers’ sites.
• Maintain professional and friendly relationships with customers.
• Train IT professionals and law enforcement resources in video and speed product functionality, solution architecture, management, and troubleshooting.
• Contribute to team effort by accomplishing relevant tasks as needed.
• Assist sales associates in the development of an IT solution based on customer needs.
• Document all customer calls and contacts by entering a detailed record of such into the Customer Relations Management software.
• Evaluate product and service marketability in terms of customers’ technical and operational needs.
• Maintain an up-to-date understanding of industry trends, technical developments, and competitive offerings that effect target markets.
• Deliver virtual sales presentations, product demonstrations, and trainings via various web conferencing tools.
• Develop, maintain and update virtual sales presentations, product demonstrations, and trainings for both live web conferences and any recorded content events.
• Assist in the development of sales proposals for customers.
• Assist and Collaborate with Marketing in generating and delivering product information for or at trade shows.
• Recommend new technical products and product modifications or terminations.
• Dress in business professional attire and conduct business in a professional manner in order to maintain the Company’s high standards of professionalism, integrity and reputation for excellence.
• Maintain an up-to-date knowledge of the virtual marketplace, trends within, and the tools best suited for selling products through virtual presentations, and recommend resource investments based on this research.
• Manage the virtual studio, and included technology, to assist the sales team with the continued growth of customer opportunities via web conferencing presentations.
• Assist marketing with updated product photos, videos, and promotional items to be used for sales presentations and customer outreach efforts.
• Perform on-site and remote installations of video solutions for customers as necessary.
• In coordination with Engineering and Technical Support, assist in the resolution of customer issues during installations.
• Act as a backup support resource in the event that Technical Support Services and Engineering personnel are unavailable to assist with any customer issues.
• Maintain an up-to-date understanding of the sales and production process from pre-sales through post-installation, and recommend improvements to the processes where applicable.
• Other duties as assigned.
• Possibly travel 25% of the time.

Equipment to be Used

Computer, telephone, calculator, copier, portfolio specific equipment.

Typical Physical Demands

• Sit, stand, lift, bend, and reach.
• Drive a car.
• Frequently lift ten (10) pounds and occasionally lift and/or move up to sixty (60) pounds and occasionally lift and/or move in excess of sixty (60) pounds using lifting aids, technologies, or appropriate assistance.

Typical Mental Demands

• Ability to read and comprehend instruction, correspondence, and memos.
• Ability to effectively present information to customers and other employees of the organization.
• Work with a wide variety of individuals at levels ranging from technical experts to law enforcement executives to end users.
• Maintain a working knowledge of products and services.
• Action oriented, constantly changing environment.
• Track rapidly changing competition and market forces.
• Ability to work in a fast-paced environment with key performance indicator of video sales performance.

Working Conditions

• Controlled office environment.
• Typical workweek will include eight (8) hours per day, five (5) days a week.

Qualifications

Education

Bachelor’s degree in engineering, or computer science. Equivalent job knowledge and experience may be substituted in lieu of degree.

Experience

• Three (3) years’ experience selling and marketing a technical solution.
• Previous experience in technical sales, or applications engineering experience with integrated technical solutions.
• Three (3) years’ experience in marketing wired or wireless, network solutions.

Skills

• Superior interpersonal communication skills and an affinity for working with external customers and internal teams.
• Strong IT administrative background.
• Extensive knowledge of network solutions.
• Strong understanding of Windows architecture and environments.
• Working knowledge of wired and wireless networking.
• Strong adaptive skills, and the ability and desire to keep up with the latest new technologies.
• Well-developed sales and presentation skills.
• Capable of delivering customer solutions and information via virtual presentations.
• Excellent customer relations skills.
• Ability to work in a team environment and individually as needed.
• Must be self-motivated, detail oriented, organized, and have the ability to work with minimal supervision.
• Exceptional oral and written communications skills.
• Strong Teamwork skills.
• Ability to resolve issues in a timely, accurate and thorough manner.
• Ability to handle multiple projects and tasks.
• Awareness of Solution Selling and ability to pivot relative customer’s needs during long sales cycles.